Privacy Policy.

Introduction

AXIX Group Limited ("AXIX Group", "we", "us" or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, request a quotation or enquire about our transport, distribution, warehousing and storage services.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

AXIX Group Limited is a company registered in England and Wales under company number 13599078. For the purposes of applicable data protection legislation, AXIX Group Limited is the data controller responsible for personal information collected through this website and our direct business communications.

Information We Collect

We may collect personal information that you provide directly when contacting us, submitting an enquiry, requesting a quotation or discussing a potential business relationship.

This information may include your name, business name, email address, telephone number, collection and delivery locations, transport requirements, details of goods or consignments, and any other information you choose to include in your correspondence.

We may also collect limited technical information when you use our website, such as your IP address, browser type, device information, pages visited and cookie preferences, depending on the website technologies in use and your consent choices.

How We Use Your Information

We use personal information where necessary to operate our business, respond to enquiries and provide our services.

This may include responding to quotation requests, discussing transport and logistics requirements, communicating about collections and deliveries, managing customer and supplier relationships, considering transport partnership enquiries, maintaining business records, handling complaints and meeting our legal obligations.

We do not sell personal information to third parties.

Our Legal Basis for Processing

Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following.

• Contractual necessity: Where processing is required to enter into or perform a contract with you.
• Legitimate interests: Where processing is reasonably necessary to respond to business enquiries, manage commercial relationships, administer our services and protect our business, provided those interests do not override your rights.
• Legal obligations: Where we must process information to comply with applicable laws, accounting requirements or regulatory obligations.
• Consent: Where you have given permission for a particular activity, such as the use of optional analytics or marketing cookies.

Where processing is based on consent, you may withdraw that consent at any time.

Contact Forms and Enquiries

When you submit a form through our website, we use the information provided to respond to your enquiry and, where appropriate, prepare a quotation or discuss a potential commercial arrangement.

Information submitted may be received by email and retained within our business communication and record-keeping systems. Please avoid submitting sensitive personal information through our general enquiry forms unless it is specifically necessary and requested.

Transport and Delivery Information

When providing transport and logistics services, we may process information necessary to arrange and manage collections, deliveries and associated commercial activities.

This may include business contact details, delivery addresses, collection instructions and the contact details of individuals involved in receiving or dispatching goods.

We use this information for legitimate operational purposes, including service coordination, customer communication, record-keeping and the fulfilment of contractual obligations.

Cookies and Website Analytics

Our website uses cookies and similar technologies to support essential functionality and, where enabled, to help us understand website usage or measure marketing activity.

Essential cookies may be used where necessary for the operation of the website, including remembering your cookie preferences.

Optional analytics and marketing cookies will only be activated where the necessary consent has been obtained.

You can manage your preferences through the Cookie Settings option in the website footer. Further information is available in our Cookie Policy .

Sharing Your Information

We may share personal information with trusted third parties where reasonably necessary to provide our services, operate our business or comply with legal obligations.

These may include transport subcontractors and delivery partners, IT and website hosting providers, email and communications providers, professional advisers, payment and accounting service providers, and relevant public authorities where disclosure is legally required.

We only share information that is reasonably necessary for the relevant purpose and take appropriate steps to ensure personal information is handled securely.

International Data Transfers

Some third-party technology or communication providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate lawful transfer mechanism or applicable adequacy arrangement is in place, as required by UK data protection legislation.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, regulatory and contractual requirements.

The applicable retention period depends on the nature of the information, the purpose of processing and any relevant legal obligations.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure hosting, appropriate account protections and restrictions on who can access business information.

Although we take appropriate precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Your Data Protection Rights

Under UK data protection law, you may have the following rights, subject to applicable legal conditions and exemptions.

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing based on legitimate interests.
• Request the transfer of eligible personal information to you or another organisation.
• Withdraw consent where processing relies on consent.

To exercise your rights, please contact contact@axixgroup.co.uk . We may request reasonable information to verify your identity before responding.

Marketing Communications

We may contact existing customers or business contacts about relevant services where permitted by applicable law.

Where consent is required for electronic marketing communications, we will obtain it before sending those communications.

You may object to direct marketing or request that we stop sending marketing communications at any time by contacting us using the details in this policy.

Third-Party Websites

Our website may contain links to websites operated by third parties. These websites have their own privacy policies and practices, which are outside our control.

We recommend reviewing the relevant privacy information before providing personal information to any external website.

Children's Privacy

Our website and commercial transport services are intended for business customers and professional users. They are not directed towards children.

We do not knowingly seek to collect personal information from children through our website.

Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, legal obligations or data protection practices.

Any revised version will be published on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, how we process personal information or wish to exercise your data protection rights, please contact us using the details below.